We will collect details such as your name, address, contact details and bank details when you order goods or services from us either via our Site / online store. We will use this information to process your order.
In order to perform our contract with you, we may also need to share your personal data with third parties such as payment providers and postal service or other delivery organisations to assist in the delivery of goods or services you have ordered.
We may monitor and record communications with you (such as telephone calls and emails) for the purpose of order fulfilment, training and fraud prevention. We may also have CCTV cameras installed in our premises for the purpose of crime prevention and for health and safety reasons. We retain such information for a period of years 3 years.
We may undertake automated processing of personal data to analyse certain customer behaviours, for example demographics and economic situation. This is used for internal analysis purposes only.
If you provide false or inaccurate information, and we suspect fraud, we will record this.
We may post your feedback on our website and in other marketing materials (subject to obtaining your prior consent where necessary).
We will retain your information for as long as we require this to provide you with the goods or services ordered from us and for a period of 5 years afterwards.
We may collect and process personal data about you in the following circumstances:
when you complete forms on our website (“Site”). This includes your name and contact details which are provided when you check out or create an account on our Site;
whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;
details of your visits to our Site including, but not limited to, session duration, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise;
whenever you disclose your information to us, or we collect information from you, in any other way through our Site.
We may use your personal data for our legitimate interests in order to:
provide you with information, or services, that you requested from us;
allow you to participate in interactive features of our Site, when you choose to do so;
ensure that content from our Site is presented in the most effective manner for you and for your device;
improve our Site and services; and
process and deal with any complaints or enquiries made by you.
Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy notice/policy of every website you visit.
We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:
for performance of a contract we enter into with you;
where necessary for compliance with a legal or regulatory obligation we are subject to; and
for our legitimate interests (as described within this policy), but only if your interests and fundamental rights do not override these interests.
We may disclose your information to the following third parties for our legitimate interests:
third parties which process consumer finance applications for us;
third parties which provide us with analytical services;
staff members in order to facilitate the provision of goods or services to you;
our affiliated entities to support internal administration;
IT providers that host our website, provide us with support services and/or store data on our behalf;
We may also disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organ