All delivered goods have to be unpacked and their condition must be checked by the customer before assembly. If any part is damaged, please let us know - new parts will be provided. SELF-ASSEMBLY FURNITURE CANNOT BE RETURNED if assembly is part or fully completed. We do not take responsibility for incorrectly assembled items or any damages occurred during the self-assembly process.
Distance Selling Regulations only apply to your order if the goods have not been custom made to your specification. If the Distance Selling Regulations do apply you can cancel your order by notifying us in writing, before delivery or within 14 days beginning with the day after the date of delivery.
Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage.
If we provide assembly service, all damaged parts will be exchange for a new one by us.
If upon assembling there are missing or broken parts, please notify us as soon as possible on 07498667466, so we can offer a suitable replacement. We need pictures/ description of needed parts. The images should be made from short distance AND second from long distance to see which one part is essential.
You can return your item within 14 days after delivery. Buyer covers the postage cost or charge for collection is: £50 for beds, sofas and wardrobes up to 250cm length and £90 for sofas and wardrobes over 250cm length.
The product must be brand new and in an its original packaging, otherwise it is not returnable. If anyway customer wants return the item, it will be inspected after return, handling fee can be occurred.
Any customer refusing delivery of goods for any other reason than "goods damaged in transit" will be charged with delivery cost: £50 for beds, sofas and wardrobes up to 250cm length and £90 for sofas and wardrobes over 250cm length.